Terms and Conditions

Licensing & regulation

1. Eligibility & age

To use the Service you must:

• be 19 years of age or older;
• be physically located in Ontario, Canada when you access the Service;
• have full legal capacity to enter into these Terms;
• not be self-excluded, listed on Ontario's centralized self-exclusion register, or otherwise restricted from gambling.

It is an offence for anyone under 19 to gamble. We verify age at registration and may suspend or close non-compliant accounts.

2. Prohibited jurisdictions

The Service is offered only to players physically located in Ontario, Canada. Access to or use of the Service from any location outside Ontario is prohibited, and any wager, deposit or transaction made or attempted from outside Ontario is void. We may withhold or reverse any balance or winnings associated with a void wager.

We use geolocation and other controls to confirm your location. It is your responsibility not to attempt to access the Service through a VPN, proxy or any other method that misrepresents where you are. Attempting to do so is a breach of these Terms and may result in suspension or closure of your account.

3. Your account

You may hold only one account. Provide accurate, current information and keep it up to date. You are responsible for your login credentials and all activity on your account; notify us immediately of any unauthorised use.

4. Account suspension and closure

Closure by you. You may close your account at any time by contacting Support. Before closure we may require you to complete any outstanding identity verification, after which your available, withdrawable balance is returned to a payment method registered in your name, subject to our verification and anti-money-laundering checks.

Suspension or closure by us. We may suspend, restrict or close your account where required by law or by our regulators, where you breach these Terms, where we detect fraud, collusion or money laundering, where you become self-excluded, or where we are unable to verify your identity.

Effect of closure. When an account is closed, access to the Service ends and any active bonuses and winnings derived from them are forfeited in accordance with our bonus terms (see section 7). Closure does not affect rights or obligations that accrued beforehand, including our obligation to retain records and report to regulators.

Your funds. On closure, your verified, withdrawable balance — less any amounts we are entitled to withhold, such as the value of voided bonuses or sums you owe — is returned to you. Funds confirmed to be the proceeds of fraud or prohibited activity may be withheld and reported as required by law.

5. Identity verification & anti-money-laundering

Before you can play, and before certain transactions, we are required to verify your identity and age ("Know Your Customer" / KYC) and to carry out anti-money-laundering (AML) checks consistent with Ontario rules and applicable Canadian law. We may request government-issued ID, proof of address and source-of-funds information, and may restrict an account until checks are complete.

6. Gameplay & fairness

Game outcomes are determined by a certified random number generator. Results are random and independent; past results do not influence future ones. We do not guarantee winnings of any kind — you should expect to lose the money you wager. Game rules and return-to-player (RTP) information are made available within each game.

7. Bonuses & promotions

From time to time we may offer bonuses, free spins or other promotions. Each promotion is governed by these Terms together with its own specific terms, which prevail in the event of any conflict.

• Eligibility. Bonuses are available only to eligible, verified players who meet the published criteria of each promotion. Unless stated otherwise, only one bonus is allowed per person, household, IP address or device.
• Wagering requirements. Bonus funds and any winnings derived from them must be wagered the stated number of times before they, or the resulting winnings, can be withdrawn. The contribution of each game towards wagering requirements may vary by game type and is set out in the promotion.
• Expiry. Bonuses and free spins expire after the period stated in the promotion. Unused bonus funds and any associated winnings are removed once the bonus expires.
• Bonus abuse. Bonus abuse is prohibited — including creating multiple accounts, collusion, exploiting promotions in bad faith, or placing low-risk or hedged bets designed solely to clear wagering requirements.
• Operator rights. We may add, change, suspend, withdraw or cancel any bonus or promotion at any time, and may decline or remove a bonus where we reasonably believe it has been obtained or used improperly.
• Forfeiture of winnings. Where bonus abuse or a breach of bonus terms occurs, we may void the bonus, any winnings derived from it, and related wagers, and may suspend or close the account.

8. Payment terms

Account currency. All accounts are denominated in Canadian dollars (CAD). Deposits, wagers, winnings and withdrawals are processed in CAD.

Deposits. Deposits are accepted only to and from payment methods registered in your own name and are normally credited immediately once authorised by your provider. We may apply minimum and maximum amounts, holds and verification to protect you and to meet regulatory obligations.

Withdrawals. Withdrawal requests are processed once any required identity and source-of-funds checks are complete. We aim to review withdrawal requests promptly, typically within a few business days; the further time for funds to reach you depends on your payment provider. Withdrawals are returned to a payment method registered in your name.

Refunds. Where a refund is due (for example, a deposit credited in error), it will be returned to the original payment method where possible.

Chargebacks. Initiating a chargeback or payment dispute instead of contacting us is a breach of these Terms. We may suspend the account, recover the disputed amount together with any related costs, and report the matter to payment providers and the authorities. Please contact Support first so we can resolve any payment concern.

Segregated funds. Player funds are held in a segregated trust account, separate from the operating funds of MGE Digital Canada Inc.. This means your balance is protected and cannot be used for the company's operating expenses, in line with the requirements of iGaming Ontario (iGO).

Dormant accounts. Accounts inactive for 12 consecutive months will be marked as dormant in accordance with the requirements of iGaming Ontario (iGO) and applicable rules. We will contact you at least 30 days before any further action, and your funds will not be forfeited except as permitted by those requirements.

9. Responsible gaming

You can set deposit, loss and time limits, take breaks, and self-exclude at any time. Requests that loosen a limit take effect only after a 24-hour cooling-off period. See our Responsible Gaming page. Free, confidential support is available from ConnexOntario at 1-866-531-2600.

10. Acceptable use

You agree not to:

• use the Service if you are under 19 or outside Ontario;
• use another person's identity, payment method or account;
• use bots, automated tools, collusion or fraud to gain an unfair advantage;
• engage in money laundering or any unlawful activity;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the Service.

We may suspend or close accounts and void transactions that breach these Terms.

11. Technical errors & malfunctions

If a game, the Service or a transaction is affected by a technical fault, error or malfunction — including errors in pricing, odds, payouts, RTP, software or communications — the affected game rounds, transactions and any resulting wins or losses are void. No play or transaction is valid where it results from an obvious error or malfunction.

Where a malfunction has caused an incorrect balance, we may correct it and recover any amounts paid in error, and correctly placed wagers affected by a void will be returned. We are not liable for losses caused by faults beyond our reasonable control, and we resolve malfunctions in accordance with our regulators' requirements.

12. Intellectual property

All content on the Service, including text, graphics and software, is owned by or licensed to MGE Digital Canada Inc. and is protected by law. You may not copy, distribute or create derivative works without our written permission.

13. Limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from your breach of these Terms. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing excludes or restricts any right or remedy you have under the Consumer Protection Act, 2002 (Ontario) or other mandatory law.

14. Complaints & disputes

If you have a concern, please contact us first via Support. If we cannot resolve your complaint, you may escalate it to independent dispute resolution through our designated provider, and you may at any time contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO).

15. Changes & governing law

We may update these Terms from time to time. We will give you reasonable advance notice of material changes, and you may close your account and withdraw your available balance before those changes take effect. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario have jurisdiction.

Contact: support@playfallsview.com · MGE Digital Canada Inc., 22 Adelaide Street West, Suite 3400, Toronto, Ontario, M5H 4E3, Canada.